Technology Services

information image for my.uafs          information image for my.uafs

 

Welcome to the UAFS Technology Services Department!

Our goal is to provide robust and reliable technology services to the campus community. We strive to meet or exceed the expectations of the students, faculty and staff that we serve, and we welcome your feedback on any aspect of our services. Please send your feedback to TSFeedback@uafs.edu

For complete access to support information, knowledgebase documents, and other self-help information, please see our My.UAFS department site or send an email to uafs@service-now.com.

After-hours support is provided on a limited based for emergencies only.. Please see this My.UAFS document for guidelines and procedures on after-hours support.

 

Need Help Logging Into My.UAFS?

When logging in to My.UAFS from off-campus computers, we recommend using Mozilla Firefox or Google Chrome web browsers. During login, you may receive a popup prompt asking for your login credentials. If so, please follow these instructions:

my.uafs login graphic

my.uafs login graphic

 

Resetting your UAFS Password

UAFS uses the Portalguard password management system which allows students and employees to easily maintain and reset their campus passwords. Once a user is enrolled with Portalguard, they have the ability to securely change a forgotten or expired password from any computer or smart phone anywhere in the world, without having to contact the Technology Service Desk. 

If your password is not working and you have previously enrolled with Portalguard, simply go to the Portalguard website and use the self-service feature to reset your password.

If your password is not working and you have NOT previously enrolled with Portalguard, please call the Technology Service Desk at (479) 788-7460 between 7:00 am and 9:00 pm Monday thru Friday and the staff will be happy to assist you.

 

Enrolling with Portalguard

First time users should ensure that they enroll with the Portalguard system as soon as possible. Enrolling is easy, takes only a few minutes, and need only be completed one time. For a downloadable guide.

 

Accessing the Campus Wireless Network

UAFS operates two wireless networks on campus: “UAFS” and “UAFS-Guest”. Students, faculty and staff should always connect their devices to the UAFS network. The UAFS-Guest network is for temporary use only by authorized visitors to our campus (those without a campus network logon). Do not connect your devices to any other wireless network.

Guest using the UAFS-Guest network will be required to self-register. Registration requires a valid email address and mobile phone number that can receive text messages. Registrations are good for 24 hours.

IMPORTANT: All users of the UAFS campus networks (both wired and wireless) agree to abide by the UAFS Acceptable Use Policy. They also agree to keep their computers updated with the latest operating system and anti-virus updates. 

 

Still Need Help with Logging into Campus Technologies?

If you are still having trouble logging into My.UAFS or are having trouble accessing other campus technologies, please first verify that your UAFS login credentials are working properly. You can do this by logging into the UAFS Portalguard password management system. If you are unable to log into the Portalguard system and have previously enrolled with Portalguard, please use the Self-Service feature to recover or reset your password (Portalguard user guide). If you are not able to reset your password, please call the Technology Service Desk at (479) 788-7460 between 7:00 am and 9:00 pm Monday thru Friday and the staff will be happy to assist you.